GOT QUESTIONS?
FREQUENTLY ASKED
FREQUENTLY ASKED
QUESTIONS
Everything you need to know about renting with Gadgetry. Can't find an answer? Contact us directly.
📋 RENTAL BASICS
What is the minimum rental period? ▼
Our minimum rental period is 1 month. You can rent for as long as you need — there is no maximum period. Many of our customers rent for 6–12 months or longer.
Is there a security deposit? ▼
No. Gadgetry charges zero security deposit. You pay only the first month's rent to get started. No locking up your capital, no refund hassle.
Can I cancel my rental early? ▼
Yes. You can end your rental at any time after the minimum 1-month period. Simply raise a return request through your account or call us, and we'll arrange a pickup at your convenience. No penalties, no questions asked.
Can I extend my rental period? ▼
Absolutely. Renewals are automatic — your rental continues month-to-month unless you request a return. You'll receive a reminder before each renewal cycle so you're always in control.
Can I rent multiple devices at once? ▼
Yes. There's no limit to how many devices you can rent simultaneously. For bulk requirements (5+ devices), we recommend reaching out directly for a custom business quote.
🚚 DELIVERY & PICKUP
Which cities do you deliver to? ▼
We currently serve Mumbai, Delhi, Bengaluru, Hyderabad, and Pune. We're expanding to more cities — sign up for our newsletter to know when we reach your city.
How quickly will my device be delivered? ▼
Most orders placed before 2 PM are delivered the same day or the next business day within our service cities. Delivery timelines may vary during peak periods.
Is delivery free? ▼
Yes. Both delivery to you and pickup on return are completely free of charge — no hidden logistics fees.
How is the device packaged for delivery? ▼
Devices are packed in our reusable Gadgetry cases, padded for transit safety. The same packaging is collected when you return the device, as part of our sustainability initiative.
💻 PRODUCTS & CONDITION
What condition are the devices in? ▼
Every device goes through a 27-point quality check before delivery — hardware diagnostics, screen test, battery calibration, deep cleaning, and a full data wipe. You receive a device that performs like new.
What brands and models are available? ▼
Our catalog includes devices from Dell, HP, Lenovo, Apple, Sony, Canon, Microsoft, and more. Availability varies by city. Browse our full catalog to see what's currently in stock near you.
Can I request a specific model or spec? ▼
Yes. If you have specific requirements — processor, RAM, storage, or a particular brand — contact us and we'll do our best to source it for you, especially for business orders.
Can I upgrade to a newer model during my rental? ▼
Absolutely. Contact our team at any point during your rental and we'll arrange an upgrade to a newer or better-spec device. This is one of our most-loved features — stay current without re-buying.
💳 BILLING & PAYMENTS
What payment methods do you accept? ▼
We accept all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards, net banking, and NEFT/RTGS for business accounts. EMI options are available on select credit cards.
Is GST included in the pricing? ▼
Prices shown on the website are exclusive of GST. Applicable GST (18%) is added at checkout. Business customers receive GST invoices for input tax credit claims.
When am I billed each month? ▼
Your billing cycle starts on the day your rental begins. You'll be charged on the same date each subsequent month. You'll receive an invoice via email before each charge.
🛠️ DAMAGE & RETURNS
What happens if the device stops working? ▼
If a device malfunctions due to normal use or a manufacturing defect, we replace it at no cost — usually within 24 hours. Our free maintenance cover handles all non-accidental issues.
What if I accidentally damage the device? ▼
Accidental damage is assessed on a case-by-case basis. Minor cosmetic damage (small scratches) is typically not charged. Significant physical damage or liquid damage incurs a nominal repair fee outlined in your rental agreement. We never charge the full device replacement cost for accidental damage.
How do I return the device? ▼
Log in to your Gadgetry account, navigate to My Rentals, and submit a return request. Our team will schedule a pickup at your address within 24–48 hours. Return is always free.
Is my personal data safe when I return a device? ▼
100%. Every returned device undergoes a certified data wipe (DoD 5220.22-M standard) before being processed. Your data is completely erased — no exceptions.
STILL HAVE QUESTIONS?
Our team is available Mon–Sat, 9AM–7PM IST.